Safeguarding Policy
Our commitment to protecting vulnerable adults and user data
We provide mental health support tools and emergency resources. We do not attempt direct intervention but ensure users have immediate access to crisis helplines and professional support.
User data is protected through encryption, admin-only access, and GDPR compliance. We do not share data with third parties without explicit consent.
DriverWell is accessible, evidence-based, and designed with driver wellbeing in mind. We provide support tools, not clinical treatment.
Users in crisis are immediately directed to emergency services, crisis helplines, and professional support organizations.
1. User Autonomy
Users retain full control over their data and can delete their account at any time. We respect user privacy and independence.
2. Transparent Limitations
DriverWell is a support tool, not a substitute for professional help. We are clear about what we can and cannot provide.
3. Accessible Design
The platform is WCAG 2.1 AA accessible with sensory-friendly mode for neurodivergent users. Everyone deserves equal access to support.
4. Evidence-Based Content
All health information is sourced from reputable organizations (NHS, mental health charities, occupational health bodies).
5. Secure Infrastructure
Data is encrypted in transit and at rest. Admin access is restricted. Regular security audits are conducted by Manus platform.
Samaritans
116 123
24/7 emotional support
Crisis Text Line
Text SHOUT to 85258
24/7 crisis support
NHS 111
111
Medical advice & support
Emergency Services
999
Immediate danger
Who Has Access to Your Data?
Only the DriverWell founder (Peter McKenna) has admin access to user data. Your data is never shared with third parties without your explicit consent.
How is Your Data Protected?
- Encrypted in transit (HTTPS) and at rest (TiDB Cloud)
- Restricted admin access with authentication
- Regular security audits by Manus platform
- GDPR compliance verified through recent audit
Your Rights
Under GDPR, you have the right to:
- Access your data (use MyData page)
- Export your data in a portable format
- Delete your account and all associated data
- Request corrections to your data
DriverWell is committed to being accessible for all users, including those with disabilities or neurodivergence.
✅ WCAG 2.1 AA Compliant
Meets international accessibility standards
✅ Keyboard Accessible
Full site usable without a mouse
✅ Screen Reader Compatible
Works with assistive technology
✅ Sensory-Friendly Mode
Reduce animations, increase contrast, scale fonts
If you have any safeguarding concerns, accessibility issues, or questions about our policies, please contact us:
Accessibility Issues
See our Accessibility StatementAnonymous Feedback
Use the feedback form in the footer of any page
All feedback is reviewed and responded to within 14 days.