Safeguarding Policy
Our commitment to protecting vulnerable adults and user data
We provide wellbeing support tools and emergency resources. We do not attempt direct intervention but ensure users have immediate access to crisis helplines and professional support.
Personal data is protected through access controls, secure transmission and restricted processing. Contracted service providers process limited data as described in our Privacy Policy.
DriverWell is accessible, evidence-based, and designed with driver wellbeing in mind. We provide support tools, not clinical treatment.
Users in crisis are immediately directed to emergency services, crisis helplines, and professional support organizations.
1. User Autonomy
Users retain full control over their data and can delete their account at any time. We respect user privacy and independence.
2. Transparent Limitations
DriverWell is a support tool, not a substitute for professional help. We are clear about what we can and cannot provide.
3. Accessible Design
DriverWell uses WCAG 2.2 AA as its accessibility target and includes sensory preferences. Independent accessibility assurance remains an active evidence priority.
4. Evidence-Based Content
All health information is sourced from reputable organizations (NHS, wellbeing charities, occupational health bodies).
5. Secure Infrastructure
Data is protected through secure transmission and access controls. Independent security testing and formal evidence review remain part of DriverWell's assurance plan.
Samaritans
116 123
24/7 emotional support
NHS 111
111
Medical advice & support
Emergency Services
999
Immediate danger
Who Has Access to Your Data?
Access is limited to authorised DriverWell administration and contracted processors that need data to provide the service. Private wellbeing information is not shared with employers.
How is Your Data Protected?
- Protected in transit using HTTPS
- Restricted admin access with authentication
- Role and purpose-based access restrictions
- Independent security and privacy assurance remains planned
Your Rights
Under GDPR, you have the right to:
- Access your data (use MyData page)
- Export your data in a portable format
- Delete your account and all associated data
- Request corrections to your data
DriverWell is committed to being accessible for all users, including those with disabilities or neurodivergence.
WCAG 2.2 AA target
Used as our accessibility design and remediation goal
Keyboard support
Core journeys are designed for keyboard operation
Screen-reader support
Semantic structure and labels are used, with independent testing still required
Sensory-friendly mode
Reduce animations, increase contrast, scale fonts
If you have any safeguarding concerns, accessibility issues, or questions about our policies, please contact us:
Accessibility Issues
See our Accessibility StatementAnonymous Feedback
Use the feedback form in the footer of any page
We aim to acknowledge safeguarding and accessibility feedback within 14 days. Urgent danger should always be reported to the emergency services.